Support

Customer Service Email: sales@soulfulwear.com

Customer Service Phone Number: 844-838-1640

 

How long does it take to receive my order?

We typically ship orders within 1-3 Business Days. In the event of a sale, shipping times may be delayed. If you ordered a tumbler or leggings and a shirt, it will arrive separately in 2 packages. Note that embroidered items may take a bit longer in some instances as these are made on a custom one-to-one basis.

How can I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order.

Do you ship outside of the United States?

Yes, we do offer International shipping. 

How does the apparel fit? 

You can view the sizing chart here.

How can I contact you? 

Our customer service email is info@soulfulwear.com or by phone at 844-838-1640

How can I exchange an item?

Hassle-free returns! If you're not 100% satisfied within the first 30 days of receiving your order, please email info@soulfulwear.com with your name, order #, and info about the order and our team will be more than happy to assist you.  

IF YOU NEED TO RETURN OR EXCHANGE  YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: SUPPORT@SOULFULWEAR.COM

Note: we cannot take exchanges for personalized items as we cannot stock them.

Reasons why you want to return or exchange your order

  • A change in size
    It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
  • Please Note: 
- The item(s) must be unworn and unwashed. 
- The item(s) should be in the original state 
- The item(s) are returned within 30 days after you received them.

  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • Please Note: 
- The item(s) must be unworn and unwashed. 
- The item(s) should be in the original state 
- The item(s) are returned within 30 days after you received them.
  • You received a damaged item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@soulfulwear.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • Please Note: 
- The item(s) must be unworn and unwashed. 
- The item(s) should be in the original state 
- The item(s) are returned within 30 days after you received them.
  • If you meet the above criteria please shoot us an email to support@soulfulwear.com.

NOTE: SoulfulWear does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.

 

You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.

The item(s) have been worn or washed

The item(s) have been altered in any way

The item(s) are in any way defective from the original and salable condition, unless the condition is our fault

The item(s) do not have the original tags on them

The item(s) were a Final Sale item

Wholesale Inquiries - NOW OPEN!

Wholesale Email ---> sales@soulfulwear.com

Do you offer Wholesale?
Yes.

Would it be smart to carry SoulfulWear garments in my boutique or store? 

Absolutely : )