Customer Service Email: firstname.lastname@example.org
Customer Service Phone Number: 844-838-1640
How long does it take to receive my order?
We typically ship orders within 1-3 Business Days. In the event of a sale, shipping times may be delayed. If you ordered a tumbler or leggings and a shirt, it will arrive separately in 2 packages. Note that embroidered items may take a bit longer in some instances as these are made on a custom one-to-one basis.
How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order.
Do you ship outside of the United States?
Yes, we do offer International shipping.
How does the apparel fit?
You can view the sizing chart here.
How can I contact you?
Our customer service email is email@example.com or by phone at 844-838-1640
How can I exchange an item?
Hassle-free returns! If you're not 100% satisfied within the first 30 days of receiving your order, please email firstname.lastname@example.org with your name, order #, and info about the order and our team will be more than happy to assist you.
IF YOU NEED TO RETURN OR EXCHANGE YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: SUPPORT@SOULFULWEAR.COM
Note: we cannot take exchanges for personalized items as we cannot stock them.
Reasons why you want to return or exchange your order
A change in size
It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
- Please Note:
You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
- Please Note:
You received a damaged item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (email@example.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
- Please Note:
- If you meet the above criteria please shoot us an email to firstname.lastname@example.org.
NOTE: SoulfulWear does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.
Wholesale Inquiries - NOW OPEN!
Wholesale Email ---> email@example.com
Do you offer Wholesale?
Would it be smart to carry SoulfulWear garments in my boutique or store?
Absolutely : )